Glasses FAQ


Lucyd’s vision is to deliver innovative eyewear around the world, quickly, reliably and affordably. If you have a question about the Lucyd Shop, you’re in the right place.

Where is my order?

Please login to your account at lucyd.co and click “Account” on the left. This will show you your order history and tracking details when available.

Can I change the prescription on my order?

Yes, if it hasn’t been produced yet. Often our glasses are manufactured within 24 hours of purchase, so it may not be possible. Please email support@lucyd.co immediately for help changing your order. If we can't change it in time, you can have the lenses refit by your local optician, or return the glasses to Lucyd.

I’d like to cancel my order. 

Most of the time, orders are filled within 24 hours. If your order has not been filled yet, it may be possible to cancel it. Please contact support@lucyd.co with your order details and request.

My prescription is X years old, is that ok?

We strongly recommend ordering glasses only with prescriptions received in the last year, however, prescriptions up to two years old will be accepted.

Where is Lucyd based?

Lucyd is based in Singapore, but is a global company. Our glasses are assembled and shipped from the USA.

I want to return my product.

No problem. Please email support@lucyd.co and they will be glad to assist you. Please retain all original packaging.

How long does it take to get my order?

It varies, but usually within a week! Depending on the type of prescription, shipping preference and your location, it can be anywhere from two days to two weeks. Normally, orders are shipped same or next business day, but high prescriptions and photochromic lenses can take a few extra days. For fastest shipping, order before 3pm EST Monday-Thursday. Email us at support@lucyd.co if you want an estimate for how long your order will take.

How long do I have to return my glasses?

You can send your glasses back within 14 days of receiving them for a full refund or store credit. Just email support@lucyd.co for a free postage label. Please bear in mind it will need to be postmarked with 14 days of your confirmed delivery. But after this, if you are unsatisfied with your glasses within a year of receipt, you can return them for a store credit of 50% of the purchase price. See below for full return policy.

I have a question about my prescription or another eye health concern.

Please email our in-house optometrist, Dr. Clement, at iclement@lucyd.co. He should get back to you in 1-2 business days.

Can I join the team?

Lucyd is always looking for top talent in the optometry, augmented reality, and blockchain fields. Please email info@Lucyd.co with your resume and we’ll get back to you as soon as possible!

What is the return policy?

1. Full refund - if glasses are returned with postmark within 14 days of confirmed delivery. Store credit, reimbursement, and order replacement are all options.

2. Half refund - if glasses returned with postmark within 365 days of confirmed delivery. Store credit in the amount of half the purchase.

3. Replacement product - if customer claims glasses are missing/undelivered within 21 days of shipment. If this can be verified through tracking information an additional pair of the exact same specifications can be shipped. If it can’t, Lucyd will contact the postal service to attempt to locate the order. If it still cannot be located, Lucyd will replace the glasses.

4. Missing return - if the returned glasses do not arrive back at Lucyd, but it can be seen by tracking number/good faith that the customer attempted return, the same guidelines apply as within-14-day and within-365-day returns.

5. Damaged return - if the returned glasses are damaged beyond use, the customer will still receive refund as normal according to time frame.

6. Return packaging - customers are advised to retain all original packaging in checkout confirmation email. Customers will be responsible for return packaging, but a prepaid label will be provided by Lucyd for within-14-day returns.

7. Cryptocurrency purchases - For glasses purchased with cryptocurrency, the normal return policies apply, but store credit is substituted for crypto refund in all instances.

How do I find my pupil distance (PD)?

To find your pupil distance (PD), first ask your last optical examiner. It should be on file with your prescription. If they do not provide it, you can measure it yourself in a mirror or with a friend. Simply take a ruler and measure the distance in millimeters between the centers of your pupils. If you don't have a ruler, you can print one here. If measuring yourself, it is best to do it three times and take the average measurement. 

Where can I download the Loud manual?

The full booklet can be downloaded info@Lucyd.co, and the International Quick Start Guide can be downloaded here.

LCD Token FAQ


Lucyd created the LCD utility token as a reward token for customers of the Shop (e.g., a store credit), which when launched will be available to purchase glasses, discounts and apps. For more information about LCD, you can contact info@lucyd.co.

What is the mission of Lucyd?

Our goal is to upgrade your eyewear. We want to offer comfortable, functioning glasses, but with new, useful features and designs to enhance the visual experience. In addition to prescription smartglasses, we plan to offer fashion-forward glasses with unique design features, such as a line of nearly indestructible frames. We are building a customer-focused shopping experience, that includes the option to ask questions of an eye doctor for free, and be the first place in the world to purchase Rx eyewear with either traditional currency or cryptocurrency.

What is the LCD token?

LCD is an ERC20 utility token. Its intended purpose is to enhance the user experience on the Lucyd platform, and to be used to purchase goods and services from Lucyd, its partners and developer community. Essentially, the token is a credit in the Lucyd ecosystem.

What are the LCD token details?

The Ethereum contract address is: 0x9a4059c1cf329a017e0ee1337c503137Fd9463b2; 18 decimals; Symbol: LCD; To send token: Gas limit 58000; Gwei price should be 16-21.  

Are there risks associated with LCD?

There are many risks involved in purchasing cryptocurrency tokens, including LCD. LCD is intended to provide a credit in the Lucyd world. Before purchasing tokens, and indeed when purchasing any cryptocurrency, one should consider the risk factors carefully. The LCD token value can be adversely affected by any of the following, which may result in the token having no value: (a) changes in political, social, economic, stock or cryptocurrency market conditions, and the regulatory environment in the countries in which Lucyd conducts its respective businesses and operations; (b) the risk that Lucyd may be unable to execute or implement its business strategies and future plans; (c) changes in interest rates and exchange rates of fiat currencies and cryptocurrencies; (d) changes in the anticipated growth strategies and expected internal growth of Lucyd; (e) changes in the availability and fees payable to Lucyd in connection to its anticipated products, businesses and operations; (f) changes in the availability and salaries of employees who are required by Lucyd to operate its respective businesses and operations; (g) changes in preferences of users of Lucyd products and the Lucyd ecosystem; (h) changes in competitive conditions under which Lucyd operates, and the ability of Lucyd to compete under such conditions; (I) changes in the future capital needs of Lucyd and the availability of financing and capital to fund such needs; (j) war or acts of international or domestic terrorism; (k) occurrences of catastrophic events, natural disasters and acts of god that affect the businesses and/or operations of Lucyd; (l) other factors beyond the control of Lucyd; and (m) any risk and uncertainties associated with Lucyd and its businesses and operations, the LCD tokens, the LCD TGE and the Lucyd ecosystem.  

What are the planned uses of LCD?

Beyond the eShop reward system, Lucyd is also developing apps for the LCD token.   

Eye Care Info


Here you can find a wealth of useful material about eye care and health. If you have a question about eye care, you can reach out to our in-house optometrist, Dr. Ira Clement, at iclement@lucyd.co.


Watch this for a quick intro to general eye care.

  1. Eye Health Tips from the NIH: A brief guide to lifestyle choices that can impact eye health. A quick and informative read. 
  2. EyeSmart from the AAO: The main hub for new eye care information from the American Academy of Ophthalmology. Includes fresh articles and a handy “Eye Health A-Z” glossary of common eye care issues and terms. Available in Español
  3. EyeWiki from the AAO: A new encyclopedia of eye health information, written by optical specialists.
  4. Thinkaboutyoureyes.com: An AOA-provided search engine for trusted eye doctors in the US.
  5. Vision Care Products: A news site for all things eyewear and eye health. 

Audio Books


Here you can find free, downloadable audiobooks. Lucyd Loud is a great way to listen to audio content, and can provide a more comfortable and discreet listening experience than traditional headphones. Android users can download directly into their file libraries, while iPhone users will need to port the files into iTunes for syncing, except for books which are available as Podcasts or via streaming. 


  1. Loyalbooks.com. A vast library of public domain audiobooks, including many classics. Many books can be streamed, and have a direct link to Podcast version for iPhone users, as well as ZIP download. Includes user reviews. 
  2. Librivox.org. A non-profit project of volunteer-made audiobooks. Books in many languages available, including French, German, Italian and Spanish. 
  3. Learnoutloud.com. Library of public audiobooks and audio courses. More learning-focused content. Includes documentaries, lectures and textbooks “on tape.” 
  4. Project Gutenberg. A wealth of content, including many free audiobooks, classical music recordings, and plain text. All public domain. 
  5. Overdrive.com. Newer audiobooks, available through agreements with local libraries. (USA only) 

Free Music


So you got your Louds, but lacking some jams? We got you. Here you can find some sites with a ton of free tunes. 

  1. Spotify.com. The holy grail of free music streaming. Site and app, ad-supported. 
  2. Soundcloud.com. User-submitted songs, podcasts and playlists. Features new and up & coming artists. 
  3. Freemusicarchive.org. A library of free songs in every genre, for stream and download. 
  4. Musixhub.com. A user-friendly index of Youtube-hosted music videos. 
  5. Pandora.com. A website and app for custom, user-focused playlists. Ad-supported.  

Meditations


In addition to audiobooks and learning materials, there is a large amount of free meditative and motivational audio across the web. Here you can find some useful content for self-improvement that will be a calming, peaceful addition to your Lucyd Loud experience.

  1. Mindful.org. A wealth of information about mindfulness, including guided audio meditations for stream and download, and a curated selection of podcasts about health and mental wellness. 
  2. Audiodharma.org. Large selection of free, professional meditation and self-improvement audio, from a variety of voices. For stream and download. Includes a number of lectures on wellness. 
  3. Doyogawithme.com. Free meditation audio for relaxation and yoga. 
  4. Tarabrach.com. Well-known meditation guru with a large number of free guided meditations. 
  5. Free-binaural-beats.com. Binaural audio tones for a variety of self-improvement purposes. Free to stream and download.  

Affiliates & Resellers



Lucyd is always looking to grow into new markets, and bring new individuals and businesses into our ever-expanding community. If you’re passionate about eyewear, and new innovations in the space, teaming up with Lucyd might be right for you! We have programs and products for both Affiliates and brick-and-mortar Resellers. If you have any questions or needs regarding our Affiliate & Reseller programs, feel free to email info@lucyd.co.


Affiliates


To join the Lucyd Affiliate program, simply go to LeadDyno. The easy-to-use portal will give you shareable content and complete instructions for getting setup as an affiliate.

You will get a unique link which pays a 7% commission on all sales resulting from your posts, for 90 days after your referral first enters Lucyd.co. You will also get a $.50 bonus for subscribers brought in. Affiliates also have access to our wholesale pricing, simply ask for our digital catalog after signing up. This is for affiliates who wish to sell Lucyd products in person or online, and set their own prices. The affiliate quick-start guide can be found here and in the LeadDyno portal. 


Affiliates also get bonuses for bringing new Resellers to Lucyd. When an Affiliate introduces a Reseller to us, and the Reseller purchases an Intro Kit, the Affiliate gets a $200 cash bonus, and 7% commission on all purchases made by the Reseller from Lucyd for one year thereafter.


Resellers


Lucyd is looking for retail partners who are interested in our cutting-edge frames for sale in their stores. Resellers can contact info@lucyd.co for personal service, and can ask for a print catalog and product samples at no cost. Reseller pricing is typically 20-40% off retail, depending on quantity. Lucyd can also make special arrangements for delivering bulk frames with a particular lens. 


After receiving a sample, resellers are encouraged to purchase our Intro Kit, which contains everything needed to sell Lucyd frames at a point-of-purchase. The Kit includes two Lucyd Louds with polarized sunglass lenses, a countertop display, a window decal, and a catalog. The Intro Kit is $119+shipping and can be seen below.
Contact info@lucyd.co to upgrade your offering with Lucyd frames! 

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