FREQUENTLY ASKED QUESTIONS
First, go to the page for your preferred frame style. You can see them all here. Next select the lens tint you’d like to add your Rx prescription in. After selecting your lens, tap the “Add Prescription” button. Next you’ll be able to upload an image of your Rx prescription and add the customized frame to cart. Your frame will ship with your custom lenses installed and ready to wear out of the box! Please note: custom lens upgrades can only be returned for store credit within 7 days of receipt.
Most frame and lens combinations ship within 24 hours or by next business day if ordered on a weekend. Some custom lenses, like mirrored, colorized and progressive lenses, can take up to 10 days to ship.
Yes we do! We have Transitions® Generation 8 lenses. These lenses go from a clear lens inside to a grey lens when in direct sunlight, perfect for mixed indoor/outdoor use. NOTE: Transitions do not get quite as dark as standard sunglass lenses. Wear Transitions outside for a week in open sunlight to fully activate them.
Lucyd offers two grades of blue light blocking lenses, Blue Light Clear which has a very slight amber tint, and Blue Light+ Yellow, which has a dark yellow tint. Blue light lenses may help alleviate fatigue and eye strain from extended use of digital displays. They’re recommended for anyone who spends all day on their computer or phone, and can help prevent degraded sleep quality from artificial blue light.
Colorized lenses are not mirrored, and tint the color of your vision to the chosen color. Mirrored lenses darken your vision like typical black sunglasses, and have a reflective surface of the selected color.
turning on the glasses, make sure you are pressing both buttons down at
the same time to turn on both arms of the glasses. After you hear the
glasses say “power on,”
go into your Bluetooth settings on your device and connect to Lucyd Lyte. The glasses will say “connected” when they’ve been paired with the device. They will connect automatically in the future when turned on in range of the last connected device. The glasses will also turn on and pair automatically when disconnected from the charger!
Use an alcohol wipe to clean both the metal contacts on the cable and both charging ports.
Place the glasses upside down on a level surface for an easier connection with the charging cable. Make sure both arms are connected to the charging cable. Next, you’ll want to make sure a red light is lit up on both arms of the glasses when connected to the cable. This will signify that both the arms are charging. If only one arm is charging, try to reconnect the arm to the charger. When reconnecting just guide the charger to the arm of the glasses and let the charger snap in on its own, don’t force it. Additionally, try using a different outlet to be sure that the outlet is working properly. Contact us if you need more help.
You can find all the sizing information of each style on our frame product pages. If you scroll down the page, you’ll find all the dimensions for each style we offer. Lyte is more flexible than standard eyeglasses and will fit most users out of the box. For our most flexible and comfortable fit, try Lyte Titanium styles.
Our two year, worry-free warranty. You are guaranteed one replacement of frames and/or lenses per year with Lucyd Pro,
additional replacements are subject to company approval. If found to be due to a product defect and not user error, we will provide an additional eplacement. Lucyd Pro also provides a 50% discount on replacements for lost or stolen frames. We try to do all we can to support our Lucyd Pro customers!
Because of the open-ear audio style of the frames, there is some sound leakage that can be noticeable at medium-high volumes in quiet environments. It is similar to when someone is listening to headphones loudly next to you. In environments with some ambient noise, such as outdoors, a typical workplace or a typical store, the audio will rarely if ever be noticed by others.
No, it is not bone conduction, it is directional audio. We have experimented with bone conduction and found that due to the frame
vibrations and low max volume, we switched to standard audio.
Lyte is rated IP56–water resistant. It’s fine with rain or sweat, but don’t let them get submerged.
Orders & Returns
All Lucyd frames and our default Polarized UV400 lenses include a 7-day moneyback guarantee and a 1-year manufacturer’s warranty. Custom and Rx lenses from Lucyd enjoy the same coverage but can only be returned for store credit or replacement. Please reach out to firstname.lastname@example.org to start the return/exchange process and our support team will make sure you’re taken care of.
es! We are proud to offer more payment options than any other eyewear store. You can check out with Card, Paypal, Cryptocurrency or Sezzle to pay in installments.
You can check out with an FSA card on Lucyd.co, but we do not accept other forms of insurance at this time. We can provide an itemized invoice showing the amount paid for frames and Rx lenses, which can be used for reimbursement with some insurance plans.
Please contact us immediately at email@example.com for help changing an order.
Lucyd is pleased to offer wholesale smart eyewear with no minimums and free merchandising support for eligible businesses. If you manage an optical, sporting goods or electronics store, please reach out to firstname.lastname@example.org for an intro call.
We are pleased to offer an 18% discount to students, educators, uniformed services and healthcare workers. Contact us at email@example.com to receive your discount.